FAQS2020-01-21T14:14:31+11:00
Where will I get a Food Safety Program2019-12-18T12:55:11+11:00

Hospitality food business’s such as restaurants, cafes, canteens and hotels can use a standard food safety program, which can be customized to the food processes your business undertakes

Go to your State Health Department website to see standard templates available for you to use.

Whereas establishments serving vulnerable populations like Aged Care facilities, Hospitals, childcare and disability services will need a Food Safety Program written for their individual workplace.

Australian Food Hygiene Services can assist with designing food safety programs, creating procedure manuals, user friendly monitoring records, internal audits to assist in maintaining  compliance.

Speak to our friend Marj Harvey:
Mobile: 0416 121 664
marjharvey@afhs.com.au

or, http://afhs.com.au

What is a USI and why do I need one?2019-12-10T20:38:02+11:00

Because your are studying a nationally accredited qualification, your certificate cannot be generated without a USI.

The USI is a reference number made up of ten numbers and letters that is free and easy to create and stays with you for life.

If you are a new or continuing student undertaking nationally recognised training, you will need a USI in order to receive your qualification or statement of attainment.

To get your USI go to www.usi.gov.au and apply, you will need a copy of your ID.

The following are acceptable forms of ID to create a USI. Common identity documents :

Australian Passport

Non-Australian Passport (with Australian Visa)

Australian Birth Certificate

Australian Driver’s Licence

Medicare Card

What Food Safety Certificate do I need?2020-01-23T14:28:22+11:00

If you need a Food Safety Supervisor qualification for a hospitality or retail food business you will
need the unit codes SITXFSA001 & SITXFSA002.

If you want a Food Safety Supervisor qualification for childcare, aged care and hospitals choose
HLTFSE001 and HLTFSE007 and HLTFSE005.

Bakeries, food processing and food manufacturers need these food safety units FBPFSY1001
and FDFFFS2001A.

Click here for the page on our website that explains all requirements.

What support is available for me to successfully complete my training?2020-01-23T14:56:27+11:00

CFT support is available via support@cft.com.au or call 1300 665 633 during business hours.

Please see our student hand-book for details of student support services including Language, Literacy and Numeracy in our Student Information Handbook.

If your question has not been answered please contact us and we will endeavour to answer your question.

My name is spelt incorrectly on my certificate, what can i do?2019-12-03T17:33:44+11:00

Your certificate is produced from the details that you supplied to CFT upon enrolment. If for some reason this is not correct, please contact us with proof of identity and we can amend the spelling.

How do I verify my Identity?2019-12-03T17:33:51+11:00

Under the NVR Standards including SNR 15, 17 and 24, nationally recognised training requires the RTO to record and report to relevant government bodies details of the participants’ identification (must be Government issued id: eg: Driver’s Licence, Passport or Birth Certificate all acceptable) the original ID must be sighted, copied and certified by a JP and the original JP certified document sent to CFT.

Do I need to complete the training all in one session?2019-12-03T17:34:06+11:00

No, our online courses are designed so that you can progress at your own pace. You can log out as you need and then log back in to start where you left off.  You can study anytime the online courses are available 24/7, 365 days per year.

Why is the NSW Food Safety Supervisor course different?2019-12-03T17:34:28+11:00

The CFT Food Safety Supervisor NSW course is written to meet the NSW legislation.

CFT is an approved provider of FSS NSW training and therefore we are able to issue the NSW Food Authority certificate.

The NSW FSS certificate is valid for five years from the date of issue.  It is a legal requirement that certain businesses keep a copy of their FSS certificate on the premises and produce it for inspection on request by an authorised officer.

For more information go to the NSW Food Authority website www.foodauthority.nsw.gov.au

Please note: The additional cost of $35.00 is payable for the NSW Food Authority certificate ($30 fee to NSW Food Authority plus $5.00 for post and handling).

If I get a question wrong, what will happen?2019-12-03T17:34:34+11:00

Our e-learning is competency based training.  You will have the opportunity to re-answer the questions.  If you answer questions incorrectly you have the opportunity to review the correct answers. CFT Support Team is available to assist with any help you may need.   CFT staff are also able to track students who are having difficulties and can email them to offer study support.

What computer software and skills will I need?2019-12-03T17:34:50+11:00

You will need access to a computer and internet.  We recommend basic computer skills and that you read our tips for studying online.

How long does it take to complete the course?2019-12-03T17:35:09+11:00

Studying at your own pace is different for each individual. This depends on your existing food safety knowledge.
You do not have to complete the whole course in one sitting, login and out as time allows.

How do I get a copy of my certificate?2019-12-03T17:35:14+11:00

Once you have successfully completed all of the online assessment tasks and verified your USI (`Unique Student Identifier’) on our database, you can access a copy of your secure e-certificate immediately.

What RSA certificate do I need?2020-01-23T14:19:08+11:00

Online RSA training SITHFAB002 is available for people working in a bar in South Australia, Western Australia, Qld and NT.

​Those working in Victoria will need to attend a class to obtain their RSA certificate.

Click here for the page on our website that explains all RSA State requirements –

How do I get a copy of my original RSA certificate2020-05-04T16:48:01+10:00

For those in Victoria if you need a copy of your original RSA certificate, please contact the VCGLR via their contact us page. There is a charge of $16.50 (including GST) for a replacement certificate.

> Go to VCGLR RSA certificate page

Is the Food Safety Certificate nationally accredited?2020-05-01T19:17:59+10:00

Yes, all CFT Food Safety qualifications are from nationally accredited units and align to National Food Safety Standards.

It is accepted in all Australian States and Territories.

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